Privacy Policy

Who we are

Luxury Welsh Homes, Rural Welsh Homes, Coastal Welsh Homes and Urban Welsh Homes are trading style of Thomas & Thomas Estates Ltd an estate agents based in Wales. Our registered office is 126 City Road, London, EC1V 2NX and our Company Registration Number is 15091745

You can contact us in the following ways:

By phone: 01834 818076

By email: hello@luxurywelshhomes.com

By post to our head office: 44 High Street, Narberth, Pembrokeshire, SA67 7AS

About this Privacy Notice

This Privacy Notice details how we will use and share the information that you provide to us. This notice refers to personal data collected by us via:

• Our website
• Email
• Phone calls
• Written correspondence
• Social media
• Enquiring about our services
• Purchasing services from us
• Events
• Exhibitions

If you access third-party websites through links on our website, you should be aware that these are outside of our control and those businesses will have their own privacy notices governing the use of personal data.

What data we collect

We might collect the following information about you:

• Name
• Job title / position
• Contact details (including email address)
• Demographics eg. postcode, personal preferences, interests
• Information generated by our relationship with you
• Information generated by visiting our website or connecting and engaging with our social media accounts
• Other information related to surveys and promotions

How we collect information

We might collect and process information that you provide during your correspondence with us. This could be but is not limited to:

• Giving information directly to us by filling in forms or other sections on our website.
• Requesting information on our services or downloads
• Communicating with us via email, telephone or written correspondence

We will only use your data when the law allows us to. Our legal basis for processing your personal data is:

• You have given us consent to process your data for any of the purposes laid out below
• Collecting information for the purpose of entering into a contract with Thomas & Thomas Estates Ltd or for the purpose of fulfilling a contract
• Where we need to comply with a legal obligation
• Legitimate interest (or those of a third party) and your interests or fundamental rights do not override those interests

The purposes for which we will collect and process your data are shown below:

• To manage our relationship and administer our business either as part of a contract or where we believe we have a legitimate interest to do so
• To carry out a contract or request
• Where we have a legitimate interest to keep you informed of our products or services by appropriate communication methods unless you’ve objected to us doing so
• Sending you marketing and information about our business via email if you have consented to it
• To contact you for market research purposes

We may contact you by email, phone or mail. We may use the information to customise our website according to your interests.

Data sharing

We will not share your data with third-parties unless absolutely necessary. Instances may include, but are not limited to:

• Suppliers providing services to help us run our business or fulfil a contract
• Printers and email service providers or other suppliers who help us to send our newsletters and communications
• Where we are required to by law

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at hello@luxurywelshhomes.com You can unsubscribe from email communications at any time by clicking the ‘Unsubscribe’ link at the foot of the email

You may request details of personal information which we hold about you under the Data Protection Act 1998, free of charge. If you would like a copy of the information held on you please write to Thomas & Thomas Estates Ltd, 44 High Street, Narberth, SA67 7AS. Please provide a return address and contact email in order to receive your information.

We will take reasonable steps to ensure that the information we hold about you is accurate, but if you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

You may also request that your information is deleted from our system at any time, free of charge, by writing to Thomas & Thomas Estates Ltd, 44 High Street, Narberth, SA67 7AS, or emailing hello@luxurywelshhomes.com

We will only retain your personal information for as long as is necessary to fulfil the purposes we collected it for, including any legal, accounting or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

When the purposes for which we have collected the data for have ended we will retain and securely destroy your personal information in accordance with applicable laws and regulations.

Complaints

If you are unhappy with the way that we are processing your personal information, please contact us in the first instance in order for us to rectify the issue. You can use any of the contact methods listed on this page. If you are still unhappy then you have the right to complain to the Information Commissioner. You can find more information on making a complaint on the Information Commissioner’s website – https://ico.org.uk/concerns

Security

We are committed to ensuring that your information is secure where reasonably possible. Unfortunately, transmission of data over the Internet is not completely secure. Although we endeavour to to protect your personal information, we cannot guarantee its security. Once we have received your data, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure your information.

Recruitment

We are often sent CVs by people looking for employment opportunities. In this instance, we will hold your CV for six months and we will contact you to let you know that this is happening.

Changes

We may change the terms of this privacy policy from time to time. Any changes will be posted on this page.